Return window and condition
We accept returns within 30 days of purchase for items that are unused and returned in the original packaging. Items returned outside this window or that show signs of use may not qualify for a refund.
How to return an item
- Contact us first with your order details and the reason for return.
- Pack the item carefully in its original packaging. Include any documentation or parts that came with the product.
Refunds and fees
After we receive and inspect the returned item, we will issue a refund for the purchase price. Please allow up to 7 days for the refund to be processed once the return has been accepted. Original shipping costs are not refundable. There is no restocking fee for approved returns.
Damaged or defective items
If an item arrives damaged or defective, contact us as soon as possible. When contacting us for a damage or warranty inquiry, include clear photos of the issue, any visible product markings, and the purchase date. This information helps us identify the item and advise on next steps.
Policy last updated: 10-Aug-25
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 634 Mountville Road, Mountville, NS, B2H 5C5, Canada.